Platinum Clean Logo

Our Cleaning Process

Professional Cleaning Services for Business by Platinum Clean

Your customer experience is launched with our professional staff (guiding, consulting, partnering) and their passion to eliminate your stress, anxiety, and frustration associated with experiencing an unclean workspace by providing reliable, professional, well-trained cleaners with uncompromising standards.

Our CleanPro’s, as we like to call them, are trained and experienced cleaning professionals who strive to delight our clients. Utilizing the most current cleaning techniques, equipment, materials and technology, they ensure your scope of work is met every time Platinum service is carried out.

Commercial Cleaning
Throughout

The Platinum Experience

The Platinum experience starts with meeting you at your location and working with you to get a better understanding of your cleaning needs. During this meeting we will take photos and specific notes to identify all key cleaning areas. From there we will utilize our extensive experience and deep knowledge of all things cleaning to ensure no cobweb is left un-dusted, no corner un touched, and every space feeling Platinum clean and fresh.

Kitchens

Scope Detailer

Not sure of where to start or maybe needing to explore cleaning service options?
Our Platinum Experience Consultant starts with Platinum’s unique, Scope Detailer™. Crafted from years of experience in commercial cleaning, the Scope Detailer is designed to identify and capture all of our clients needs. This ensures a strong accountability to the cleaning tasks Platinum Clean commits to.

Kitchens

The Quote

Once we have clearly defined the scope of your cleaning needs we are ready to provide a quote. Our quotes are easy to understand but detailed enough so there is no guesswork regarding the service that will be provided.

Kitchens

Approval and Scheduling

Once we have your approval to move forward we immediately start work on identifying the CleanPro team that is the best match to your needs. Our CleanPro’s use Platinum technology that allows them to have the cleaning tasks for your business loaded on their phones so they don’t miss a beat. They check off each completed task, order supplies, clock in and out, report issues, and communicate with office personnel, all from their phone.

Kitchens

Quality and Follow-up

Once service has started your Platinum office team will schedule recurring quality review meetings with you. These meetings generally occur monthly. During the meeting we ask you key questions that are designed to measure how we are doing in providing service. From these questions, we tabulate an overall quality score that we track over time. The quality review meeting gives you an opportunity to provide feedback to your Platinum team and so we can exceed expectations.