We offer residential and commercial cleaning services on a recurring or one-time basis. Carpet cleaning, tile grout cleaning, and window cleaning can be quoted a-la-carte. In addition, we offer trash out services, post-construction cleaning, and Airbnb cleaning.
The Platinum Clean team adheres to guidance from the CDC and local authorities to make sure we take every precaution to keep our customers and employees safe. Our CleanPro’s practice social distancing, as well as wear gloves and face masks if required.
If CleanPro’s are not feeling well, we ask them not to come into work. If they have any symptoms that could be COVID-19 related, we ask them to go get tested for COVID-19 at places that administer proper lab testing. If a CleanPro tests positive they will be required to quarantine from work for 5 days based on current CDC guidelines. Our team monitors and updates our COVID-19 protocol based on the most current CDC guidelines. If a customer or household member is ill we will not go into the home.
Ensuring your trust in the individuals we send to your home is our utmost priority. We meticulously select our CleanPro team members through a stringent screening process encompassing interviews, comprehensive national criminal background checks, and thorough drug screenings. Moreover, we are fully insured for your peace of mind.
Our commitment to excellence extends to the training of our staff, equipping them with top-tier skills that meet our high standards. Regular quality inspections are conducted to maintain the quality we promise.
At the core of our business lies trust, a value we diligently cultivate with each customer. Earning your trust is fundamental to us, and we take pride in consistently meeting and exceeding your expectations.
When hiring independent housekeepers, homeowners often assume liability for work-related injuries and the burden of payroll taxes. Our team handles all aspects of our staff’s employment, including payroll taxes and worker’s compensation in case of any injuries. This is one of the key reasons customers choose to work with us!
As the services we offer are tailored to individual home or office requirements, providing an exact cleaning duration isn’t feasible. However, we can offer an average timeframe based on similar-sized spaces we’ve serviced in the past. Please keep in mind this is merely an estimate and might vary for your specific space. If you have a set budget, we can use a prioritized task list and accomplish what’s possible within the allocated time, ensuring it meets our minimum service criteria. This approach allows us to adapt to your needs while maintaining our quality standards.
Booking online is our easiest, most stream-lined way to get started and highly recommended. You and computers don’t get along? No problem. You can give us a call or send us an email. Should you prefer an in-person meeting before our initial cleaning session, we’re more than happy to arrange that as well. No matter the method you opt for to initiate our service, our first step involves collecting essential details about your home or office and your specific cleaning requirements. You’ll receive a list of available services, allowing you to select the tasks you’d like us to undertake. Following this, we’ll offer a complimentary estimate for your consideration.
Platinum Clean offers regular housecleaning on a weekly, bi-weekly and monthly basis. Office cleaning is tailored to the client’s specific needs. Whether that’s once a week or daily, our team will work with you to craft the cleaning regimen you desire.
In addition, we are available for special one-time cleans. These include move-in/move-outs, deep cleans, post/new construction clean up, move out/move-in service, short-term rental service and clean outs.
Yes. We require an agreement so that our customers and our team have clear expectations of what service is to be done, the cost for that service, frequency of service, and so on.
You do not need to be home. We understand that you may be at work or have plans to do something else. Numerous customers entrust us with access via a keybox and, if needed, alarm codes, which we handle with utmost security and discretion.
Consistency in your CleanPro service is our aim. While we strive to assign the same professional to your home or business for every visit, unforeseen circumstances may lead to unavoidable changes. Whether due to personal reasons or unexpected situations, there might be instances where your designated CleanPro may not be available.
Rest assured, we are committed to maintaining the quality and efficiency of our service. In such cases, we will promptly arrange for a qualified replacement CleanPro to ensure your cleaning needs are met seamlessly. Every member of our team undergoes comprehensive training, ensuring that regardless of the personnel assigned, you receive the same high-standard, effective cleaning.
If any accidental damage happens within your home or business during our service, rest assured, we take full responsibility. In such rare instances, we’re equipped to swiftly address the situation by either repairing or replacing the affected item. Our comprehensive insurance coverage ensures the safety and protection of your belongings throughout our service.
Your satisfaction is our priority. We stand behind our service with a 100% satisfaction guarantee. Our aim is to exceed your expectations with each visit. Should there be any aspect not meeting your standards, simply reach out within 24 hours, and we’ll promptly address it at no extra cost, ensuring your complete satisfaction.
You can pay by credit card, check, or set up ACH with your bank and our bank. We do not accept cash for cleaning fees.
We’re pet-friendly! While most pets are welcome to move freely during our cleaning sessions, we kindly ask that for the safety of our CleanPros, you secure any pets known for aggressive behavior or jumping tendencies. Ensuring the safety of our team is our top priority.
Please understand that we do not handle tasks related to litter boxes or pet excrement within the home. We appreciate your cooperation in helping us create a safe and efficient cleaning environment for both your pets and our team.
Tips for our CleanPro’s are entirely at your own discrection. A great way to recognize your CleanPro is with a review that you can leave on our website and an even better way is with a Google Review. Any CleanPro that is mentioned in a 5-Start Google review receives a monetary reward from the company.
If your scheduled cleaning falls on a holiday, we will contact you approximately one month in advance to reschedule. Our office observes the following holidays: New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day Christmas Eve and Christmas Day.
Our staff members are not available for direct hire and our client agreement states that in our non-solicitation section. A great deal of time and resources are put into hiring our staff. If you hire one of our CleanPro’s to work directly with you, you would be charged a referral fee of the greater amount of $10,000 or the last six months of service.
Additionally, each staff member signs a contract with us agreeing not to solicit or accept direct employment from any of our customers for a period of 18 months from the date that employee last worked for Platinum Clean.
To maximize the effectiveness of your cleaning service, preparing your space beforehand greatly helps. Prior to our visit, decluttering surfaces, sinks, and floors is recommended. However, if you prefer not to worry about this, having portable, lightweight bins, baskets, or trays handy can expedite the process of moving personal items, allowing us to delve into a thorough cleaning without disruptions.
Our aim is for our CleanPros to concentrate on the challenging cleaning tasks rather than organizing your belongings. For the safety of both our team and your possessions, please note that we do not move heavy furniture, large area rugs, or items exceeding 25 lbs.
We do not do laundry.
Yes. Most of the time we can accommodate a specific cleaning day especially if we are given a few days’ notice.
Our service radius is approximately 30 minutes driving time from our offices, which are located in the 46544, 46350 and 46563 zip codes. If you are further than 30 minutes drive time, an out of territory surcharge will be applied to your invoice.
We bring most supplies needed. Some clients provide their own trash bags/liners and cleaning products based on their specific requirements or desires.