Frequently Asked Questions
Have further questions? Please check our FAQ’s where we answer all sorts of questions related to our service!
What services do you offer?
We offer commercial and janitorial cleaning services on a recurring or one-time basis. We also offer carpet cleaning, tile grout cleaning, window cleaning, and post construction cleaning a-la-carte.
What assurances do I have regarding the trustworthiness of the individuals you assign to work in my home?
Ensuring your trust in the individuals we send to your home is our utmost priority. We meticulously select our CleanPro team members through a stringent screening process encompassing interviews, comprehensive national criminal background checks, and thorough drug screenings. Moreover, we are fully insured for your peace of mind.
Our commitment to excellence extends to the training of our staff, equipping them with top-tier skills that meet our high standards. Regular quality inspections are conducted to maintain the quality we promise.
At the core of our business lies trust, a value we diligently cultivate with each customer. Earning your trust is fundamental to us, and we take pride in consistently meeting and exceeding your expectations.
How long will it take to clean my home or office?
As the services we offer are tailored to individual home or office requirements, providing an exact cleaning duration isn’t feasible. However, we can offer an average timeframe based on similar-sized spaces we’ve serviced in the past. Please keep in mind this is merely an estimate and might vary for your specific space. If you have a set budget, we can use a prioritized task list and accomplish what’s possible within the allocated time, ensuring it meets our minimum service criteria. This approach allows us to adapt to your needs while maintaining our quality standards.
What do I need to do to start?
Booking online is our easiest, most stream-lined way to get started and highly recommended. You and computers don’t get along? No problem. You can give us a call or send us an email. Should you prefer an in-person meeting before our initial cleaning session, we’re more than happy to arrange that as well. No matter the method you opt for to initiate our service, our first step involves collecting essential details about your home or office and your specific cleaning requirements. You’ll receive a list of available services, allowing you to select the tasks you’d like us to undertake. Following this, we’ll offer a complimentary estimate for your consideration.
How often should I have my home or office cleaned?
Platinum Clean offers regular housecleaning on a weekly, bi-weekly and monthly basis. Office cleaning is tailored to the client’s specific needs. Whether that’s once a week or daily, our team will work with you to craft the cleaning regimen you desire.
In addition, we are available for special one-time cleans. These include move-in/move-outs, deep cleans, post/new construction clean up, move out/move-in service, short-term rental service and clean outs.
Do I have to Sign an agreement?
Yes. We require an agreement so that our customers and our team have clear expectations of what service is to be done, the cost for that service, frequency of service, and so on.
What if something in my home or business gets damaged?
If any accidental damage happens within your home or business during our service, rest assured, we take full responsibility. In such rare instances, we’re equipped to swiftly address the situation by either repairing or replacing the affected item. Our comprehensive insurance coverage ensures the safety and protection of your belongings throughout our service.
Do you guarantee your work?
Your satisfaction is our priority. We stand behind our service with a 100% satisfaction guarantee. Our aim is to exceed your expectations with each visit. Should there be any aspect not meeting your standards, simply reach out within 24 hours, and we’ll promptly address it at no extra cost, ensuring your complete satisfaction.